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One Healthcare ID security change

February 2025

Starting March 7, 2025, you can no longer use email as a recovery method when signing in to the Provider Portal. To maintain uninterrupted access, if you haven’t already made the update, you’re required to have 1 of the following verified on your account:

  • Phone without extension to receive a code
  • Passkey
  • Authenticator

 

Why is this changing?

Updating to passkey, authenticator and/or a verified phone number for authentication helps better protect identity and practice data. Once enabled, passkey offers the most protection available today and is easy to use. If you do not complete setting up the minimum multi-factor authentication methods, you will be unable to log into the Provider Portal.

 

Prepare

  1. You'll need your own One Healthcare ID — if you share a One Healthcare ID, register for your own now
  2. You'll need access to one of the following: mobile phone, direct landline phone number or desktop authentication option (Passkey)
  What is it? How does it work? Action needed
Passkey Most secure, fastest and easiest-to-use option that doesn’t require a phone.  This desktop option uses one of the following to identify you: fingerprint, facial recognition, PIN, touch ID or face ID Add passkey
Authenticator + phone number Requires a free smartphone app and a mobile or direct landline number (no extension) This smartphone app delivers a time-based, one-time passcode to enter to confirm your identity. You’ll receive a one-time code by text or phone call if you’re locked out or need a multifactor authentication method. Verify your phone number and get Authenticator
Password + phone number Similar to how you sign in to the portal now with your password, but also requires a mobile or direct landline number (no extension) If you’re locked out or need a multifactor authentication method, you’ll receive a one-time code by text or phone call Verify your phone number

Recovery code

A recovery code is a unique and secure 16-digit code to help you regain access to your One Healthcare ID account in cases where you have forgotten, lost or misplaced your sign-in information or authentication device.

 

All users will be required to download a recovery code. You were prompted to download and save yours in January 2025.

 

If you need to redownload your recovery code, it can be found in the right-side menu of the Manage My One Healthcare ID page. If you lose your recovery code, a new One Healthcare ID account will be required to access the Provider Portal.

 

FAQs

  • What are my options if I can’t use a smartphone at work?
    • o The password and phone number option allows you to use a landline with no extension to receive a verification code via phone call
    • o The passkey option authenticates through your computer
 
  • What is passkey?
    • Passkey is a way to log in to apps and websites without using a username and password combination
    • If using a PC, learn more through Microsoft Support
    • If using a Mac, no preliminary action is needed. Once passkey is available, you can set it up through your Mac's System Preferences.
 
  • Can I add a landline with an extension?
    • The phone number on your One Healthcare ID account must be a cell phone or a direct landline. Extensions will not work
 
  • What authentication apps can be used?
    • You can use apps like Google Authenticator, Duo, LastPass, Authy and more. Please note, not all authenticator apps are free. Microsoft Authenticator is free and is One Healthcare ID's preferred app.
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