Hearing News
Latest news and updates
The UnitedHealthcare Hearing news section delivers provider, product and program updates and tips for using the provider portal to help you and your practice thrive.
Relate Platinum now available on Preferred Formulary for Medicare Advantage patients
You talked, we listened! We added Relate® Platinum products to the formulary for Preferred Individual Medicare Advantage program plans on August 28.
Secret Shopper to verify Provider Directory information
To comply with the federal No Surprises Act’s requirements for Provider Directory data accuracy, we have established a formal process for self-audits of our provider directory.
Hearing news archive
Introducing order automation
We’re excited to announce that a new order automation pilot has started. Order automation will help simplify the ordering process and give you more time for what matters most, providing care to patients.
Fraud, Waste and Abuse trainings and monthly sanction monitoring
We’ll send requests to your practices to demonstrate to us your completion of the required annual Fraud, Waste and Abuse (FWA) training and monthly Office of Inspector General sanction monitoring.
Product search enhancements in the Provider Portal
Find out how the capability to search for products in the UnitedHealthcare Hearing Provider Portal just got easier.
Important provider portal best practices
Learn more about the UnitedHealthcare Hearing Provider Portal tips to simplify your work from start to finish.
Opportunity management in the portal
Explore the different options and actions to take in the UnitedHealthcare Hearing Provider Portal to ensure you get paid properly.
Claim address for referral requests
Review the process to register patients or request a referral in the provider portal.
What is a taxonomy code?
Learn more about taxonomy codes, how you can change their fields and how to edit them if they’re incorrect.
State-specific clinical requirements for pediatric patients (ages 17 and under)
Make sure you’re complying with your state-specific clinical requirements for medical evaluations and prescriptions prior to dispensing hearing aids to a person under the age of 18.
New consolidated practice and provider demographic change form
Find out when and how to use this new form to make it easier to submit updated information for your practice and/or providers.
Using over-the-counter benefits in 2024
Certain members may use their benefits to purchase over-the-counter hearing aids from uhchearing.com, epichearing.com or aaprhearingsolutions.com.
New bill of sale document
We’re introducing an enhanced finalization and bill of sale document to help ensure compliance with state and local regulations in early 2024. You’ll be required to include a bill of sale document with each hearing aid fitting.
2024 Relate: Unite with sound
On Jan. 1, 2024, the new Relate4.0 product line will be available for in-person care. Learn more about the benefits and enhancements this product line offers.
A meaningful fit
Premium devices added to AARP® Hearing Solutions™ provided by UnitedHealthcare Hearing provided by UnitedHealthcare Hearing.
Delivery receipt auto-email notifications
By submitting delivery receipts in the Provider Portal you may receive your professional fees quicker.
Delivery receipt auto-email notifications
By submitting delivery receipts in the Provider Portal you may receive your professional fees quicker.
Patient online payment
Our members now have a convenient way to pay online through the guest portal at uhchearing.com.