CAHPS/HOS and patient experience
Your interactions with your patients play a key role in their experience and overall health. And your guidance helps them navigate the complex world of health care so they can get timely treatment.
The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey and Health Outcomes Survey (HOS) help provide feedback on your patients’ experience. Using the information from these health care surveys, we can work together to help improve the overall experience for your patients.
2024 self-paced patient experience course
We've put together everything you need to know about providing excellent patient experiences in this 10 minute self-paced interactive course. Take it on your own time to learn about the patient experience survey and scorecard, best practices, CAHPS/ HOS surveys and how you can become a United Hero.
2025 Patient Experience Guidebook
Explore our new Guidebook for all the information you need to serve UnitedHealthcare® Medicare Advantage members, including the latest updates about the patient experience survey and target scores. You can also access an improved patient experience planning checklist and changes to CAHPS/HOS.
Become a United Hero
We’re here to help
If you have questions about CAHPS/HOS or want support with patient experience, please contact your provider advocate.