Arizona Medicaid: VCP statements and claim letters going paperless

Beginning Nov. 8, 2024, we’ll no longer mail virtual card payment (VCP) statements and claim letters to most* medical network health care professionals and facilities for UnitedHealthcare Community Plans (Medicaid) in Arizona. You’ll be able to access them 24/7 through the UnitedHealthcare Provider Portal or an Application Programming Interface (API). 

How to access your VCP statements and claim letters

1. Document Library in the UnitedHealthcare Provider Portal: 
   You can access letters and other documents for up to 24 months in this secure repository. 

• From any page on UHCprovider.com > Sign In
• Enter your One Healthcare ID 
  • Users who don’t have a One Healthcare ID: Visit UHCprovider.com/access to get started
• In the portal menu, select Documents & Reporting > Document Library. Then, select one of the following folders:
  • Payment Documents 
    
  • Claim Letters
• Notifications: When new documents are available in Document Library, an email notification will be sent to the address on file, which is typically the Primary Access Administrator. However, now they can also give others the ability to edit email notification preferences in the Document Delivery Settings section of the portal. 
• Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address.
• There’s no need to wait for a notification. Although we let you know when a new letter is available, we recommend you make it a part of your regular process to check Document Library for new letters and actions needed.
• You can also check out the Profile & Settings Overview for information on updating your email notification preferences

2. Application Programming Interface (API): API is a fully electronic digital solution that allows you to automate administrative transactions. This is a great alternative to Document Library for organizations with medium-to-high claim volume that have the technical resources to program API or the ability to outsource implementation.

Get started with API.

Questions? We’re here to help

Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.

For help accessing the portal, technical issues and changing notification preferences, please call UnitedHealthcare Web Support at 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday. 

* Exceptions: 
VCP statements: This change doesn’t affect those using Automated Clearing House (ACH), receiving paper checks or receiving ERA/835s. 
Behavioral health professionals and facilities and home- and community-based services.

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