2023 Quality Improvement survey results
Annually, we conduct surveys as part of our Quality Improvement (QI) program to better understand the experiences of our members and the health care professionals who serve them. Here are the 2023 survey results.
Health care professional experiences
Physicians and practice managers had the highest levels of satisfaction in the following categories:
- Clarity of information
- Ease of matching Rx to formulary and treatment plan
- Ease of clinical review for prior authorization
We’re currently working to improve satisfaction related to:
- Simplifying the consumer engagement experience
- Prior authorization of radiology services
Member experiences
We measure the experiences of UnitedHealthcare commercial plan members using the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. The 2023 survey showed improvements in:
- Getting care quickly
- Rating of personal doctor
Clinical performance and service measures
Commercial plans
This information comes from Healthcare Effectiveness Data and Information Set (HEDIS®) and the National Committee for Quality Assurance (NCQA) Quality Compass® program.
| Measure | UnitedHealthcare national mean | Trend (point change) | Quality Compass percentile | ||
|---|---|---|---|---|---|
| 2021 | 2022 | 2023 | |||
| Vaccinations for adults ages 18–64 | 67th | 50.28 | 49.62 | 0.66 | 10th |
| Use of opioids from multiple providers* | 1.0 | 0.90 | 0.85 | -0.05 | 33rd |
| Acute hospital utilization – total* | 0.93 | 0.91 | 0.54 | -0.36 | 67th |
UnitedHealthcare Medicare Advantage plans
This information comes from the CAHPS survey and Centers for Medicare & Medicaid Services (CMS) Star Ratings. The percentages represent the Star Ratings received by UnitedHealthcare Medicare Advantage plans.
| 2023 percentage of Medicare Advantage plans by Star Rating | ||||
|---|---|---|---|---|
| 5 Star Rating | 4.5-Star Rating | 4-Star Rating | 3.5-Star Rating | 3-Star Rating |
| 10.3% | 17.2% | 25.9% | 36.2% | 10.3% |
Resources
For more information, please see the following pages:
- 2023 Medicare Advantage and Part D Star Ratings at cms.gov
- NCQA’s Health Plan Ratings 2023 at ncqa.org
Questions?
Please contact your provider advocate.
*Indicates inverse measure where lower score represents better performance.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
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