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June 12, 2025

California: Verify your data to remain in our provider directories

Update

Last modified: July 9, 2025
Update: Updated data requirements and adjusted CAQH Portal name/link

As part of your contract and California Senate Bill 137, you must review and update your demographic data for accuracy every quarter. Demographic data includes office location, phone, hours, etc. If your data is inaccurate, we must remove your information from the provider directories.

 

Failure to update your directory information may result in a delay of payment or reimbursement of a claim under California Health & Safety Code Section 1367.27(p).

 

How to verify your demographic data

 

Why it matters

Keeping your data accurate helps our members find you. Our members make most of their care decisions based on:

  • New patient acceptance
  • Office location
  • Services and treatments provided

 

Additionally, some members make care decisions based on your cultural competencies, such as:

  • Specialized education for cultural understanding
  • Caring for the LGBTQ+
  • Language

 

Questions?

Chat with us or visit our support resources.

PCA-1-25-01561-POE-WEB_07092025

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