North Carolina: Initiated transfer and paper claim submission update

UnitedHealthcare Community Plan of North Carolina no longer accepts primary care provider (PCP) initiated transfers or mailed paper claims to 3803 N. Elm Street, Greensboro, North Carolina. To avoid claim delays and reimbursement issues, you can submit initiated transfers and claims through the channels outlined below.

PCP initiated transfers 

Please submit provider-initiated PCP changes via email to uhc-amh-help@uhc.com or send them via mail or fax to: 

UnitedHealthcare Insurance Company

P.O. Box 31361

Salt Lake City, UT 84131

Fax: 801-994-1391

Claims

Please submit paper claims via mail or fax to:

UnitedHealthcare Insurance Company. 

P.O. Box 31361

Salt Lake City, UT  84131

Fax: 801-994-1224

You can also submit claims online through the UnitedHealthcare Provider Portal. 

We’re here to help

You can find more information on this plan in the UnitedHealthcare Community Plan of North Carolina Provider Manual, or connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.