Texas Medicaid: Get ready for more hearing provider options Sept. 1

Effective Sept. 1, 2025, we’re partnering with HearUSA, a hearing aid provider, to expand our network of hearing aid providers. We’re excited for the opportunity to help fulfill more hearing aid requests for our UnitedHealthcare Community Plan of Texas (Medicaid) members.

The expanded network will be available for members in all Medicaid plans: CHIP, STAR, STAR Kids and STAR+PLUS.

How to find a network provider

Members can search for a provider by visiting our Find UnitedHealthcare doctors, dentists and providers and clicking “Sign in to find a network provider.” You can also direct members to connect with us through chat 24/7 in the UnitedHealthcare Provider Portal or call Member Services at 888-887-9003.

What’s covered with HearUSA

HearUSA providers can help with monaural and binaural hearing aids, including fitting, follow-up care, batteries and repairs. 

Please note: Surgically implanted hearing aid devices and services are provided by other suppliers.

Resources

For more information, check out our hearing aid quick reference guide or our Texas UnitedHealthcare Community Plan Provider Manuals.

Questions? We’re here to help.

If you need additional help, please contact your provider advocate or call Provider Services at 888-887-9003, 8 a.m.–6 p.m. CT, Monday–Friday. For chat options and contact information, visit our contact resources.