The 2025 Hero Kit is now available
The United Heroes program honors you and your team for your outstanding contributions to enhancing the experiences of patients who are UnitedHealthcare® Medicare Advantage members. By ordering the free Hero Kit, you’ll receive valuable resources to support you and your team in achieving United Hero recognition.
It’s here — our free 2025 United Hero Kit is ready for you to order.
The Hero Kit contains:
| Item | Audience | Description |
|---|---|---|
| 2025 Patient Experience Guidebook | You and your team | Detailed information about the program, including resources, best practices, the UnitedHealthcare patient experience survey and your scorecard. |
| Pre-visit checklist | Patients | A tear-off checklist for your patients to fill out in the waiting room to help expedite your patient experience conversations with them. |
| CAHPS & HOS1 poster | Patients | For display in your office to help your patients discuss their experience with you. |
| HOS treatment cards with card stand and instructions | Patients | Detailed information about treatment options for bladder control and falls with QR code links to 2 informational videos. |
| Care coordination and HOS badge ribbons | Patients | For display on your badge to remind your patients to bring up these topics. |
| Mental health treatment cards with stand and instructions | Patients | Cards with QR codes that link to a video series offering steps you can take to help improve patients’ mental health. |
Target scores
You’ll be a United Hero this year if you achieve the following target scores in 3 categories of the patient experience survey:
- Getting needed care: 93%
- Care coordination: 91%
- Doctor-patient conversations: 64%
We receive these scores from the UnitedHealthcare patient experience survey2 we conduct with your patients after their visits with you and your team. We then share the results with you to help you understand which areas may need more attention.
Learn more
For more information, visit our CAHPS/HOS and patient experience page.
Questions?
If you have questions or would like more support or resources, please contact your UnitedHealthcare representative.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
1The Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS) are 2 surveys the Centers for Medicare & Medicaid Services (CMS) administers.
2The UnitedHealthcare patient experience survey contains 9 questions. For more information, see the Survey scorecard section of the 2025 Patient Experience Guidebook.
PCA-1-25-00438-Clinical-NN_03112025
