Search

print Print

Electronic Visit Verification (EVV)

UnitedHealthcare Community Plan of Arizona is compliant with Section 1903 of the Social Security Act (42 U.S.C. 1396b), also known as the 21st Century Cures Act, and the requirements set forth by AHCCCS; the Arizona State Medicaid program. This consists of the implementation of Electronic Visit Verification (EVV) for non-skilled in-home services (attendant care, personal care, homemaker, habilitation, respite) and in-home skilled nursing services (home health) as of Jan. 1, 2021 with EVV Hard Edits effective as of Jan. 1, 2023.

 

Please use the UnitedHealthcare Community Plan of Arizona Electronic Visit Verification Hard Edit Interactive Guide to learn more about complying with EVV requirements to prevent unnecessary claim denials. We encourage you to review this resource with your organization. For questions, please refer to the Resources section of the guide for additional contact information. More information can be found on the AHCCCS Electronic Visit Verification (EVV) Website.

Expand All add_circle_outline
AHCCCS
  • AHCCCS Electronic Visit Verification (EVV)
    • General resources and frequently asked questions
      • AHCCCS will be providing a series of FAQs to help provide information on EVV including new information or updates on the timeline, outreach, training and basics on how the system will function. AHCCCS will be monitoring questions to the EVV Service Now Help Desk to inform updates to FAQs. Please refer to the Help Desk User Manual for instructions on how to access, submit and monitor support tickets.
      • EVV 2.0 Help Desk - Creating a ServiceNow ticket
    • AHCCCS Aggregator
      • Agency providers are required to use an EVV system and share visit data with the AHCCCS aggregator
      • Technical Specifications, API developer instructions and Trainings can be found in this section of the AHCCCS EVV website

 

UnitedHealthcare Community Plan of Arizona

UnitedHealthcare Community Plan of Arizona would like to encourage our provider community using EVV to have a policy in place outlining their process for following all of the provider requirements, as specified in AMPM 540. A policy may be essential in the future for potential review and auditing purposes.

For Aggregator account access, your agency must have an EVV contact on file. You can find details in our EVV Contact Add/Update User Manual. You can also use this process if you need to update your EVV contact or if you are using an Alternate EVV vendor. 

AHCCCS
  • EVV email: evv@azahcccs.gov
  • Sign up for EVV email notifications for updates on recent developments for initiatives

 

UnitedHealthcare Community Plan of Arizona
  • Please include your tax ID number (TIN), agency/provider name, contact information, member name, authorization number (if applicable), date of service and reason for inquiry to the appropriate inbox below:

Need help?

Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal, or contact our call center at 800-445-1638, available 8 a.m.–5 p.m. CT.