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Provider Training

See the training information below and stay up-to-date on topics that are important to your practice. 

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Hawaii town hall events

Join your Hawaii colleagues for our quarterly virtual training sessions. Review the schedule below and attend as many as you like to stay informed on new topics or for a refresher on current procedures. Have topics you’d like us to cover? We welcome your suggestions.

During our quarterly sessions, you’ll explore the UnitedHealthcare Provider Portal and discover new features and tools to make your workday easier. We’ll show you how to coordinate care using HEALTHeNET and share patient health information with physicians throughout Hawaii.

You’ll learn about UnitedHealthcare Community Plan services and Medicaid processes, including how to handle claim reconsiderations and appeals. We’ll also guide you through our expanding training resources and their access points. The Q&A segment will offer a chance to discuss issues and collaborate on solutions with fellow attendees.

2024 sessions Dates and times Registration links
Fall topic: Reconsideration and appeal training Monday, Oct. 21: 9–10 a.m. HT Click to register
Tuesday, Oct. 22: 10–11 a.m. HT Click to register
Wednesday, Oct. 23: Noon–1 p.m. HT Click to register
Thursday, Oct. 24: 1–2 p.m. HT Click to register
Friday, Oct. 25: 1–2 p.m. HT Click to register
Winter Monday, Dec. 16: 9–10 a.m. HT Click to register
Tuesday, Dec. 17: 10–11 a.m. HT Click to register
Wednesday, Dec. 18: Noon–1 p.m. HT Click to register
Thursday, Dec. 19: 1–2 p.m. HT Click to register
Friday, Dec. 20: 1–2 p.m. HT Click to register
  • Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. 
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

Optum Provider Express offers a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.

Topics

  • Claims and Payments: Get the most recent claims processing information.
  • Link Tutorials: Tutorials will quickly get you up to speed with our online self-service tools.
  • State-Specific Information: Each state has its own page for state-specific information and resources.