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UnitedHealthcare Community Plan of Nebraska Homepage

We know you don't have time to spare, so we put all the UnitedHealthcare Community Plan resources you need in one place. Use the navigation on the left to quickly find what you're looking for. Be sure to check back frequently for updates.

Interpretation Services Coverage

We are committed to delivering services that are culturally appropriate and sensitive to meet our member’s needs. Per legislation passed in 2024, interpretation services billed by providers will be a covered service retroactive to July 1, 2024, in line with guidance from Nebraska Medicaid and Long-Term Care.

Billing guidance for interpretation services will align to Nebraska Medicaid and Long-Term Care direction.

Prenatal Plus Program (PPP)

As per legislative mandate,  this advisory is being issued to notify Medicaid providers that the Prenatal Plus Program (PPP) will be implemented January 1, 2025.

Prior Authorization and Notification Resources

Current Policies and Clinical Guidelines

Provider Administrative Manual and Guides

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Provider Call Center

866-331-2243, available Monday - Friday from 7:00 am - 6:00 pm CST (6:00 am - 5:00 pm MST)

Mailing Address

UnitedHealthcare Community Plan
2717 N 118th Street, Suite 300
Omaha, NE 68164

Claims Mailing Address

UnitedHealthcare
PO Box 31365
Salt Lake City, UT 84131

Utilization Denial & Appeals Department Mailing Address

National A&G Service Center
PO Box 31365
Salt Lake City, UT 84131
Claims Appeals Mailing Address

Appeals

UnitedHealthcare Community Plan Appeals
PO Box 31365
Salt Lake City, UT 84131

For questions about Credentialing and Attestation updates, connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.

 

Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal. For additional contact information, visit our Contact us page.

 

 

Credentialing and recredentialing

Health care professionals seeking initial credentialing with any managed care organization for Nebraska Medicaid should use the newly implemented centralized credentialing process along with a NCQA-certified centralized verification organization (CVO).

 

The CVO, Verisys, conducts 1 streamlined verification process for all 3 Nebraska managed care organizations (MCOs). A centralized credentialing system helps reduce administrative tasks by eliminating the need to perform a unique credentialing process with each MCO. However, providers are required to submit an individual application for each MCO if they wish to credential with.

 

Recredentialing using the new process is underway. You’ll receive a mailed letter from Verisys. It should arrive 6 months prior to your recredentialing due date. The CVO performs recredentialing every 3 years.

 

Who’s required to participate

  • Medical
  • Behavioral health
  • Dental

 

Who’s excluded

  • The following MCO delegates are excluded:
    • March® Vision Care providers
    • Optum Rx® care providers
    • Non-emergency medical transportation (NEMT) care providers
    • Other entities including Independent Physician Practice Associations (IPA)
    • Physician hospital organizations (PHO) who hold delegated credentialing agreements

 

Care providers out of scope for centralized credentialing need to follow UnitedHealthcare credentialing guidelines.

 

Initial credentialing process

Step 1:

  • Visit CAQH to start the credentialing process
  • Complete or update your CAQH application including the questionnaire
  • Provide any explanation and dates for “yes” answers on the questionnaire including any malpractice claims history
  • Upload current copies of the following in CAQH:
    • DEA license, state medical license, malpractice insurance, certifications, etc.
  • Authorize the health plan to access your CAQH application

 

If you choose not to use CAQH, you can submit a paper application to Verisys:

  • Download an application from the Verisys Nebraska Credentialing website and fill it out completely
  • Contact Verisys Customer Service at 855-743-6161 
  •  Submit your paper application

 

Step 2:

  • Submit your information to request participation using Onboard Pro on the UnitedHealthcare Provider Portal 

 

Step 3:

  • Verisys conducts primary source verification (PSV) of your credentials provided in the CAQH application. You may receive a request from Verisys for possible missing information or expired documents.
  • For questions regarding the PSV process or how to upload documents, call Verisys Customer Service at 855-743-6161, 7 a.m.–7p.m. CT, Monday–Friday

 

Step 4:

  • You can check your participation status using Onboard Pro after logging in to the UnitedHealthcare Provider Portal using your One Healthcare ID
  • You’ll receive an approval or denial letter based upon the decision made by the credentialing committee

 

 

Checking your application status

Sign in to the provider portal with your One Healthcare ID. This allows you to access self-service tools and you can connect with us by visiting our contact resources. Please have the care provider’s full name, tax ID number (TIN) and national provider identifier (NPI) number available.

 

 

Provider resources

Nebraska Medicaid and Long-Term Care (MLTC) has expanded Medicaid coverage under the Heritage Health Adult (HHA) Expansion program. The HHA program expands Medicaid coverage to adults, ages 19–64, whose income is at or below 138% of the federal poverty level. Heritage Health Adult members are enrolled in managed care plans through the existing Heritage Health program and are eligible for the same benefit package. This includes comprehensive medical, behavioral health and prescription drug coverage as well as vision services, dental services and over-the-counter (OTC) medication benefits.

Resources

The Nebraska Department of Health and Human Services (DHHS) also has information on the Medicaid expansion available at dhhs.ne.gov.

The Known Issues Log is a current list of open and closed known global claims issues. For questions related to open issues, reach out to your Provider Advocate or call Provider Services at 866-331-2243. 

Open Issues
Description Impacted provider type Resolution status Estimated completion date
No open issues.      

Nebraska Title V Program Overview
Overview of Nebraska’s Title V Maternal and Child Health (MCH) Program, including goals, funding, and services for women, children, and youth with special health care needs 

 

Title V Needs Assessment Summary and Priorities
Details the five-year needs assessment process and outlines Nebraska’s current MCH priority areas, including access to care, behavioral health, and chronic disease prevention

 

2025 Title V Block Grant Application and Annual Report
Central hub for lead poisoning prevention resources, including testing guidelines, risk assessment tools, and educational materials for healthcare providers

 

Nebraska DHHS Lead Program (Provider Resources)
Tools and guidance for providers on lead screening, testing, and follow-up care

 

Nebraska Blood Lead Testing Plan (PDF)
Outlines Nebraska’s statewide strategy for blood lead screening, including testing recommendations for children ages 2–6 and follow-up protocols

Visit UHCCommunityPlan.com/NE for current member plan information including sample member ID cards, provider directories, dental plans, vision plans and more.

Plan information is available for:

  • UnitedHealthcare Community Plan - Heritage Health

Member plan and benefit information can also be found at UHCCommunityPlan.com/NE and myuhc.com/communityplan.

The Centers for Medicare & Medicaid Services (CMS) established the Medicaid Managed Care Rule to:

  • Promote quality of care
  • Strengthen efforts to reform the delivery of care to individuals covered under Medicaid and Children’s Health Insurance Plans (CHIP)
  • Strengthen program integrity by improving accountability and transparency

Enhance policies related to program integrity With the Medicaid Managed Care Rule, CMS updated the type of information managed care organizations are required to include in their care provider directories.

CommunityCare

The best way for primary care providers (PCPs) to view and export the full member roster is using the CommunityCare feature on the UnitedHealthcare Provider Portal, which allows you to:  

  • Identify Medicaid recipients who need to have their Medicaid recertification completed and approved by the state in order to remain eligible to receive Medicaid benefits
  • See a complete list of all members, or just members added in the last 30 days
  • Export the roster to Microsoft Excel
  • View most Medicaid and Medicare Special Needs Plans (SNP) members’ plans of care and health assessments
  • Enter plan notes and view notes history (for some plans)
  • Obtain HEDIS® information for your member population
  • Access information about members admitted to or discharged from an inpatient facility
  • Access information about members seen in an emergency department

 

For help using CommunityCare feature on the UnitedHealthcare Provider Portal, please see our quick reference guide. If you’re not familiar with UnitedHealthcare Provider Portal, visit our Portal resources page.

When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it. 

Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.

Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.  

UnitedHealthcare Dual Complete® Special Needs Plan

UnitedHealthcare Dual Complete Special Needs Plans (SNP) offer benefits for people with both Medicare and Medicaid. These SNP plans provide benefits beyond Original Medicare, and may include transportation to medical appointments and vision exams. Members must have Medicaid to enroll.

Health Insurance Portability and Accountability Act (HIPAA) Information

HIPAA standardized both medical and non-medical codes across the health care industry and under this federal regulation, local medical service codes must now be replaced with the appropriate Healthcare Common Procedure Coding System (HCPCS) and CPT-4 codes.

Integrity of Claims, Reports, and Representations to the Government

UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. 

Disclaimer

If UHG policies conflict with provisions of a state contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail. To see updated policy changes, select the Bulletin section at left.