Nebraska Medicaid: MTM Health to manage non-emergency medical transportation requests

Effective Jan. 1, 2026, MTM Health will be the non-emergency medical transportation (NEMT) broker for UnitedHealthcare Community Plan of Nebraska. To help provide a smooth transition for your patients, MTM Health will be available to schedule member trips beginning Dec. 10, 2025.

How to make a reservation

The MTM Health member reservation line is available 24/7, 365 days a year for urgent, same- or next-day trips. Members can make a reservation one of the following ways:

• Phone: Call 833-583-5683
• Online: Visit the MTM portal

Reservation requirements

• Three business days’ notice is required for routine appointments
• Critical care/urgent trips and discharges can be made same day
• Advance 30-day booking and reoccurring trips available
• Discharges can be requested as soon as discharge time is known; transportation provider should pick up a discharged member within 180 minutes
• Transportation providers should pick up a will-call return ride within 60 minutes

Need to cancel or make schedule changes to a trip? Please notify MTM Health as soon as possible.
If you have questions, please email MTM Health at co-ne@mtm-inc.net and one of their community outreach advocates can help.

Additional information

• Members are allowed 1 additional passenger
• Trip confirmations/reminders will be received the day prior to the appointment 
• Door-to-door service can be requested at trip intake if needed
• Need to file a complaint? Call 866-436-0457

Questions? We're here to help.

Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.